You might have noticed that a lot of businesses are using VoIP phone systems lately. And there’s a good reason for that: VoIP is an essential part of doing business in the age of the pandemic. With so many people now working remotely, VoIP has become a necessity for maintaining communication between employees and keeping business operations running smoothly. In this blog post, we’ll take a closer look at the rise of VoIP during the COVID-19 pandemic and how it’s helping businesses keep their operations afloat.
What is VoIP?
VoIP, or Voice over Internet Protocol, is a type of phone system that uses the internet to place and receive calls. VoIP is increasingly becoming the new standard for business phone systems, as it offers a number of advantages over traditional landline systems. For one, VoIP is much more flexible and can be used from anywhere with an internet connection. This is perfect for businesses with employees who are working remotely or from multiple locations. Additionally, VoIP is typically more affordable than traditional landline systems, making it a more budget-friendly option for small businesses and startups.
What is cloud-hosted VoIP?
Cloud-hosted VoIP is a type of VoIP service that is delivered via the internet. Cloud-hosted VoIP services are becoming more popular for businesses, as they offer a number of advantages over traditional on-premises VoIP systems. One of the biggest advantages of cloud-hosted VoIP is that it eliminates the need for expensive on-site hardware, making it a more cost-effective option for small businesses. Additionally, cloud-hosted VoIP systems are typically easier to set up and manage than on-premises VoIP systems.
How has VoIP grown during the pandemic?
The COVID-19 pandemic has been a major driver of growth for VoIP services. According to a recent report from Grand View Research, the global VoIP market is expected to grow from $54.63 billion in 2020 to $79.20 billion by 2027, at a CAGR of 6.3%. This growth is being driven by the increasing adoption of VoIP services by businesses of all sizes in response to the COVID-19 pandemic.
The move to remote work has been a major factor in the growth of VoIP services during the pandemic. With so many people now working from home, businesses need a way to maintain communication and collaboration between employees. VoIP provides an ideal solution for this, as it offers a number of features that are perfect for remote work, such as video conferencing and screen sharing. Additionally, VoIP systems are typically much more affordable than traditional landline systems, making them a more budget-friendly option for businesses with limited budgets.
What are the benefits of VoIP for businesses?
Auto-attendant – VoIP systems typically come with an auto-attendant feature, which is a pre-recorded message that answers calls and directs callers to the appropriate extension. This is a valuable feature for businesses, as it can help route calls more efficiently and reduce the need for someone to manually answer calls.
Video conferencing – Many VoIP systems come with video conferencing capabilities, which is perfect for businesses that need to conduct meetings or training remotely. Video conferencing can help improve communication and collaboration between employees, as it allows everyone to see and hear one another in real-time.
Screen sharing – Screen sharing is another valuable feature that is often included with VoIP systems. This feature allows businesses to share their screen with employees or customers, which can be helpful for training or troubleshooting purposes.
Find Me/Follow Me – The Find Me/Follow Me feature allows businesses to route calls to multiple devices, such as desk phones, mobile phones, and laptops. This is a valuable feature for businesses with employees who are often on the go, as it ensures that calls will never be missed.
Voicemail-to-email – VoIP systems typically come with a voicemail-to-email feature, which allows businesses to receive voicemails as email attachments. This is a valuable feature for businesses, as it allows businesses to listen to voicemails from anywhere and eliminates the need for a physical answering machine.
Call Reporting – Call reporting is a valuable feature for businesses that need to track their calls. Most VoIP systems come with call reporting capabilities, which allow businesses to see who is calling, how long the call lasts, and if the call was answered. Call reporting can help businesses improve their customer service by identifying problem areas and addressing them accordingly.
In conclusion, the COVID-19 pandemic has been a major driver of growth for VoIP services. The move to remote work has spurred businesses of all sizes to adopt VoIP in order to maintain communication and collaboration between employees. Additionally, VoIP systems offer a number of valuable features for businesses, such as video conferencing, screen sharing, voicemail-to-email, and call reporting.
If you are looking for a budget-friendly and feature-rich business phone system, VoIP is the perfect solution.
